These terms apply when you use the WEAlarms Ltd website, place an order with us or request products or services from us.
Please read them before ordering.
This website is operated by:
WEAlarms Ltd
Trading as Walk Easy
Website: wealarms.co.uk
Email: sales@wealarms.co.uk
Telephone: 01920 438763
Postal address: High View Farm, Green End Lane, Ware, Herts, SG12 0FF
In these terms, “we”, “us” and “our” mean WEAlarms Ltd. “You” and “your” mean the person or organisation purchasing from us or using our website.
These terms apply to:
Some rights apply only to consumers. Where a section applies specifically to a consumer or business customer, this is stated.
Nothing in these terms affects any statutory rights that cannot legally be excluded.
We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate.
Product colours may appear slightly different depending on lighting, photography, screen settings or manufacturing variations.
Measurements, sound levels, operating times, ranges and other technical information are approximate unless expressly stated otherwise. Performance may vary according to use, surroundings, condition, temperature, battery level and other practical factors.
Packaging, labelling or minor product details may change without notice where this does not materially alter the product’s function or quality.
You are responsible for checking that a product is suitable for your intended use before ordering. Contact us before ordering if you require a particular specification, colour, quantity, delivery date or feature.
Our products are intended to support personal safety by attracting attention, providing reassurance or offering the features described on the relevant product page.
No personal safety product can guarantee that an incident will be prevented, that assistance will arrive or that a user will avoid injury or loss.
Products must be:
Products must not be modified, misused or deliberately discharged at another person except where the product instructions and applicable law permit its intended use.
Some canister products contain pressurised contents. They must not be pierced, burned, exposed to excessive heat or stored contrary to the instructions on the product.
You can place an order through our website or, where agreed, by email, telephone, purchase order or written quotation.
You are responsible for ensuring that:
An acknowledgement that we have received your order does not necessarily mean that we have accepted it.
A contract is formed when we:
whichever happens first.
For quotation-based orders, the contract is formed when we accept your written order or purchase order against the quotation.
We may decline or cancel an order before acceptance where, for example:
If payment has already been taken for an order we do not accept, we will refund it.
Prices displayed on the website are shown in pounds sterling.
Website retail prices include VAT where applicable unless clearly stated otherwise.
Trade quotations and price lists may show prices excluding VAT. VAT will be added at the applicable rate where required.
Delivery charges are shown separately before checkout or stated in our quotation.
We may change prices at any time, but changes will not normally affect orders already accepted.
If an obvious pricing error occurs, we may contact you to offer the product at the correct price or cancel the affected order and issue a refund.
Website orders must normally be paid at checkout using one of the payment methods offered.
For approved trade customers, we may agree:
Any credit terms must be agreed by us in writing.
Unless otherwise agreed, invoices are payable by the due date shown. We may suspend further supply or withdraw credit facilities where an invoice is overdue.
You must not deduct or withhold amounts from an invoice unless required by law or agreed by us in writing.
All orders are subject to availability.
If an item becomes unavailable after you order, we may:
We will not substitute a materially different product without your agreement.
For large, branded or repeat orders, availability and lead times will be confirmed separately.
We deliver using Royal Mail, couriers or other suitable delivery providers.
Estimated delivery dates are not guaranteed unless we expressly agree a fixed deadline in writing.
For consumer orders, we will deliver within the period stated at checkout or otherwise agreed. Where no period has been agreed, delivery will normally take place without undue delay.
Delivery may be affected by:
Some pressurised, aerosol or restricted products cannot be sent by every carrier, delivery service or international route.
You must provide a complete and accurate delivery address. We are not responsible for delay or loss caused by incorrect address information supplied by you.
Risk in the goods passes to a consumer when the goods are delivered to the consumer or a person identified by them. For business customers, risk passes on delivery to the stated address or collection by the carrier, depending on the agreed delivery terms.
Ownership of products does not pass until we have received full cleared payment.
Please inspect products promptly after delivery.
Contact us as soon as reasonably possible if:
Providing photographs of the product, parcel and shipping label may help us investigate the issue.
Failure to notify us immediately does not remove a consumer’s statutory rights.
This section applies to consumers purchasing at a distance, including through our website, by telephone or by email.
You normally have the right to cancel your order without giving a reason from the date the contract is formed until 14 days after the day you receive the goods.
Where one order is delivered in several instalments, the cancellation period normally ends 14 days after the day the final item is received.
To cancel, clearly tell us before the cancellation period expires. You may contact us by email at:
Include your:
You do not have to use a specific cancellation form, although a model form is included at the end of these terms.
After notifying us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after notifying us.
Please contact us before returning products so that we can provide the correct return instructions and address.
Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning them.
You are responsible for taking reasonable care of the goods while they are in your possession.
You may inspect goods as you would reasonably inspect them in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Products should be returned with their packaging, accessories and instructions where reasonably possible.
Pressurised or aerosol products must be returned only using a service legally permitted to carry them. Contact us before arranging such a return.
Where a consumer validly cancels an order, we will refund:
We do not have to refund the additional cost of an enhanced, express or premium delivery service chosen by you.
We may withhold the refund until:
whichever occurs first.
Refunds will normally be made using the original payment method unless otherwise agreed.
The change-of-mind cancellation right may not apply to:
These exceptions do not remove your rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
Products supplied to consumers must be:
Contact us if you believe a product is faulty, damaged or incorrect.
Depending on the circumstances and applicable law, the available remedy may include:
We may ask you to return the product for inspection. Where goods are confirmed as faulty, damaged on delivery or incorrect, we will bear reasonable return costs.
Damage caused by misuse, accidental damage, normal wear, poor storage, unauthorised modification, failure to follow instructions or depleted batteries is not normally a product fault.
Nothing in this section limits a consumer’s statutory rights.
Custom branding, printed logos, special packaging, bespoke colours and other personalised requirements must be agreed in writing.
You are responsible for:
Production will not normally begin until we have received:
Once production or customisation has started, the order cannot normally be cancelled or changed.
Reasonable variations in print position, shade, alignment, dimensions or finish may occur during production and will not constitute a defect unless materially outside the agreed specification.
Lead times for personalised orders are estimates unless a fixed delivery date is expressly agreed.
Samples may be supplied free of charge, charged at the normal product price or subject to a refundable arrangement, depending on the product and enquiry.
Unless agreed otherwise, samples are supplied for evaluation only and do not guarantee future stock availability, price or exact production appearance.
This section applies where you purchase wholly or mainly for business purposes.
Trade prices, discounts, minimum quantities, credit arrangements and delivery terms are subject to written agreement.
Quotations are valid for the period stated in the quotation. If no period is stated, we may withdraw or amend a quotation before accepting an order.
You are responsible for deciding whether products are suitable for:
Unless agreed otherwise, trade products may not be returned merely because they are no longer required or because expected resale demand does not arise.
We may agree a return at our discretion, potentially subject to inspection, restocking costs and the goods being unused and resalable.
A business customer must notify us promptly of visible shortages, damage or incorrect goods and provide reasonable evidence.
Retailers and resellers must:
No reseller may represent itself as our agent, authorised distributor or exclusive representative unless we have agreed this in writing.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
For consumers, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
We are not responsible for loss or damage that is not foreseeable, was not caused by our breach, or results from misuse or failure to follow product instructions.
We do not accept liability to consumers for business losses.
For business customers, subject to liabilities that cannot lawfully be excluded, we will not be liable for:
For business customers, our total liability arising from an order will normally be limited to the amount paid or payable for the products giving rise to the claim, except where such a limitation would be unlawful or unreasonable.
We are not responsible for delay or failure caused by circumstances outside our reasonable control.
These may include transport disruption, postal delays, industrial action, power or communications failure, extreme weather, fire, flood, epidemic, government action, border disruption, shortages, carrier restrictions or supplier failure.
We will take reasonable steps to minimise disruption and contact you where an accepted order is materially affected.
The website and its text, graphics, logos, photographs, videos, product designs and other content are owned by or licensed to WEAlarms Ltd unless stated otherwise.
You may view and use the website for personal or legitimate business purchasing purposes.
You must not, without permission:
Third-party trademarks remain the property of their respective owners.
Where you submit a review, photograph or other content, you confirm that it:
You grant us permission to display and reproduce submitted content for operating and promoting our business.
We may moderate or remove content where reasonably necessary.
We process personal information in accordance with our Privacy Policy
Our Privacy Policy explains what information we collect, why we use it, who it may be shared with and your data-protection rights.
Contact us first if you have a complaint:
Email: sales@wealarms.co.uk
Telephone: 01920 438763
Post: [insert the correct postal address]
Please include your order number and a clear description of the issue.
We will try to resolve complaints promptly and fairly.
We may update these terms to reflect changes to our business, website, products or applicable law.
The terms applying to an order will normally be those in force when the contract was formed, unless a legal change must apply retrospectively.
The latest version will be published on this page with an updated date.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If we delay enforcing a right, this does not mean that we have waived it.
Unless expressly stated, no person other than you and WEAlarms Ltd has the right to enforce these terms.
These terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available under applicable law.
For business customers, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.
Complete and send this form only if you are a consumer and wish to cancel an eligible distance order.
Email: sales@wealarms.co.uk
I hereby give notice that I cancel my contract for the sale of the following goods:
Products:
[insert products]
Order number:
[insert order number]
Ordered on:
[insert date]
Received on:
[insert date]
Customer name:
[insert name]
Customer address:
[insert address]
Signature:
[only required if submitting this form on paper]
Date:
[insert date]
