This page summarises our delivery, cancellation, returns and refund arrangements. Full details are also set out in our Terms & Conditions.
Orders are dispatched using Royal Mail, couriers or another suitable delivery service.
Delivery options and charges are shown at checkout or confirmed in our quotation.
Some aerosol and pressurised products are subject to carrier and destination restrictions and may not be available for every delivery service or international destination.
Please check your delivery address carefully before submitting an order.
In addition to your statutory rights, we normally allow consumers to return unused, non-personalised products within 28 days of delivery.
To qualify under this voluntary policy, products should be:
This voluntary policy does not limit your legal rights.
Consumers buying online, by telephone or by email normally have the right to cancel an eligible order without giving a reason.
You must notify us within 14 days after receiving the goods.
After notifying us, you must return the products within a further 14 days.
To cancel, email:
Please include:
For change-of-mind returns, you are responsible for the direct cost of returning the products.
Where we agree to provide a Royal Mail return label for a change-of-mind return, the stated return-label cost may be deducted from your refund.
We will bear reasonable return costs where products are faulty, damaged on delivery or incorrect.
Do not return aerosol or pressurised products using a postal service that is not permitted to carry them. Contact us first for suitable return instructions.
For a valid consumer cancellation, we will refund:
Additional charges for express or premium delivery are not normally refundable.
We may wait until we receive the goods back, or receive evidence that they have been returned, before issuing the refund.
Refunds are normally made within 14 days of receiving the returned goods or evidence of return.
We may reduce the refund where the products have lost value because they were handled beyond what was reasonably necessary to inspect them.
Contact us promptly if a product:
Depending on the circumstances and your statutory rights, we may offer:
Consumers normally have a short-term right to reject faulty goods within 30 days, subject to the Consumer Rights Act 2015.
We may request photographs or ask you to return the product for inspection.
Products made to your specification, personalised or custom branded cannot normally be returned because you have changed your mind.
This does not affect your rights where the goods are faulty, damaged, incorrect or not as described.
Before sending anything back, email:
Please include:
We will confirm the correct return address and any special carrier instructions.
